FAQS

FREQUENTLY ASKED QUESTIONS
ABOUT OUR SMALL GROUP TOURS

Tour guides for the best place to see in Auckland & beyond. Find out all about our small group tours, sightseeing in Auckland and holidays in New Zealand’s North Island.

Let Us Show You Our Auckland

where-to-go-in-auckland
Thanks to Tourism New Zealand for their photographic assistance and specifically the photographers whose work features in this site, namely James Heremaia, Scott Venning, Ben Crawford, Chris McLennan, Fay Looney, Chris McLennan, Julian Apse, Bob McCree and Destination Northland.

How fit do I need to be on Milestone small group tours?

If you can make it round your local supermarket you are fit enough. However if you have any special needs, please let us know in advance of your tour so we can ensure your tour guide is aware and you feel safe and comfortable at all times.

Some of your small group tours feature short bush walks - should I worry about bugs or snakes?

Not at all. New Zealand has no deadly snakes or spiders, though it is home to the world’s heaviest insect, the (entirely harmless) Giant Weta. Like anywhere warm we get a few pesky mosquitoes, but these do not carry disease.

What do I need bring on a Milestone tour?

The band Crowded House pointed out that the local weather can often cram four seasons into one day. So at any time of year you should be packing sun-block, a hat and a warm jumper for the evenings plus of course your camera. In winter you might also want to consider bringing along a waterproof jacket or fleece. Trainers, comfortable sandals or walking shoes are ideal for any of our tours that feature short bush walks. Outside winter (and year round in Rotorua) you might want to bring your swimming gear and a towel too. And no, we really don’t mind if you get sand in our vehicles!

What if I need to cancel?

No worries, we know plans change. As long as you give us more than 21 days’ notice, there is no cancellation charge. Within 21 to 2 days of scheduled departure we charge 10% of your tour fee to cover our expenses. Unfortunately cancellations made within 2 days are not refundable, as we are committed to our suppliers.

Where do you pick-up and drop-off?

We offer pick-up and drop-off in central Auckland. In the city we can pick you up from your hotel, Princess Wharf i-SITE centre (137 Quay Street) or Sky City. For out-of-area pick-up or drop-off please contact us.

I want something a bit different, can you help?

Absolutely. Take a look at our private tours, and then let us know about your ideal tour. We’ll come back with some suggested itineraries and pricing options based on what you tell us. We’ll then work with you to design a tour that fits perfectly with your wants and needs.

Can you help with Auckland airport pick-ups?

Sure we can. Just let us know your date of arrival, plus your flight time and number and we’ll get back to you with an airport transfer quote. Once you have confirmed the booking we’ll make sure someone is waiting to meet you to transport you to your hotel.

What sort of accommodation do you supply on your tours from Auckland?

On overnight tours we use hotel or motels rated by Qualmark as 3-star or above. Most are privately owned and run, often making them uniquely Kiwi. They all have swimming pools and are within walking distance of a range of shops, bars and restaurants. Where seasonal availability allows, we also try to offer added extras, like private spa baths, verandas etc. If you would like to upgrade your accommodation, simply ask when you book and we will give you a range of options.

Single rooms are available on all tours and are subject to a single room supplement of $80.

If you have any questions not answered here or anywhere else on the website …
just drop us an email
or call us on (+64) 21 213 3885 or 0800 699 788 (toll free within NZ)

Ka Kite Ano (see you soon),
The Milestone Tours team